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Help & Privacy Policy

Thank you for visiting Yampu Tours, your Latin America vacation travel shop. There is no service quite like ours. We offer a bigger variety of tour alternatives in Latin America than any other company in the U.S. or the world, and personalized service is available if you call our toll-free number. We hope this page will answer any questions that you may have concerning our service and how you can go about ordering our trips. Navigate and enjoy!

Yampu Trips

For each of our destination countries (or combination of countries), you will find several highlight tours that include the must-see destinations. You may then extend your trip by choosing from a comprehensive list of add-on trips, to customize the trip of your dreams. We do not normally have set dates of departure, so you can choose your own. You may also choose the type of accommodation, ranging from 3-star to Deluxe.

“Get more Info” Button

You may request additional information about the trips in which you are interested by clicking the “Get more Info” button located on the detailed trip page. Clicking this button will open a pop-up window containing a form, which you can fill out and send to us. Once we receive your request, our travel specialists will e-mail you the requested information.

“Add to My Trips ” Button

Simply click this button to add a trip to the Trip Planner. You will then be asked to create a login name and password so that you may store all Yampu trips in which you are interested. Once you are ready to receive more detailed information, click “Get more information on these trips,” fill out the form, and one of our travel specialists will contact you shortly..

Live Chat

Yampu’s staff is always available to assist you with any questions you may have. Our office is open Monday to Friday from 5 am to 8 pm, Eastern Standard Time. Simply click on any of the “Live Chat” or “Questions?” buttons throughout the site. This button will open a pop-up window with a Live Chat icon. Simply enter the information requested and one of our travel specialists will assist you with your travel plans.

BOOKING CONDITIONS

The air holidays and flights confirmed in the itinerary are ATOL Protected (UK originating clients with airfare included only), since we hold an Air Travel Organiser’s Licence granted by the Civil Aviation. Our ATOL number is ATOL 9522. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for advance bookings. Below are the terms and conditions of your agreement with us. Please read them carefully before booking. When you make a booking and we accept it, a legally binding contract is made and you are irrevocably bound by it. BOOKING YOUR HOLIDAY 1. How do I book my holiday? First of all, you need to complete our booking form with details of all members of your party. The booking form must then be signed by you and either fax or mailed. Your signature confirms that you and your party accept these booking conditions. If we are booking your transatlantic flights, a minimum deposit of 35% of the total tour cost per person together with any applicable insurance premium(s) must be sent to us with your booking form. We may require extra deposit if a special fare requires ticketing upon confirmation of services or if a hotel or cruise requires additional deposit. If we do not book your transatlantic flights we may book the tour with a Ł250 deposit plus the cost of your regional flights and special hotel and cruise deposits. If you book your holiday less than 90 days prior to departure, full Payment must be made at the time of booking. On receipt of your signed booking form and appropriate payment, we shall confirm the booking and send you a confirmation/invoice. We do, however reserve the right to decline any booking. 2. When do I pay? As mentioned above, you pay a deposit at the time of making your booking (or full payment if less than eight weeks prior to departure date). The balance of the cost of your holiday is payable not later than 90 days before your scheduled departure date. We may also require an additional deposit at a different date if a special transatlantic fare requires earlier ticketing or if a hotel or cruise requires additional deposit. If payment is not received in full by this date, we reserve the right to treat your booking as cancelled by you and apply the cancellation charges set out in paragraph 8. 3. What about my contract with the company? A binding contract only comes into existence once we have accepted your booking and issued a confirmation. The date of the contract is the date that appears on the confirmation. The contract and all matters arising from it shall be governed by English law and is subject to the exclusive jurisdiction of the Courts in England and Wales. 4. Is the price of my holiday guaranteed? Whilst we reserve the right to change our prices at any time, the price of your holiday as shown on your confirmation will not increase unless you amend the booking or we are forced to as a result of upward price variations in respect of the items listed below unknown to us at the time of going to press. The price of your holiday is subject to surcharges on the following items: currency, aircraft fuel, overflying charges, air and seaport charges and increases in scheduled air fares. Even in this case, we will absorb an amount equal to 2% of the holiday or cruise/excursion price to which the surcharge relates which excludes insurance premiums or any amendment charges. Only amounts in excess of 2% will be surcharged. If this means paying more than 10% on the holiday Price, you will be entitled to cancel your holiday with a full refund of all money paid except for any premium paid to us for your holiday insurance and amendment charges. Should you decide to cancel because of this, you must exercise your right to do so within 14 days of the date printed on the invoice outlining the surcharge. Such cancellations should be notified in accordance with the items set under section 8, 'If you cancel your holiday?'. In no circumstances will a surcharge be notified to you within 30 days of departure. We regret we cannot make any refunds or reductions should exchange rates or other costs become more favourable to us. 5. If we change your holiday. It is unlikely that we will have to make any changes to your holiday. However, the arrangements for the holidays contained in our brochure(s) are made many months in advance and changes are sometimes required. Most changes are minor. When a major change becomes necessary, we will inform you or your travel agent, as soon as it is reasonably possible, if there is time before your departure. A major change is one that we make to your holiday arrangements before departure which involves change of UK airport, resort area, accommodation to that of a lower price or official classification, or international flight time of more than 12 hours (not including flight delay). You may then either, a) Accept the changes b) Purchase another available holiday from us, or: c) Cancel your holiday. If you choose a) or b), we will pay you compensation on the scale below. If you choose c, we will refund all monies paid to us. Period before Compensation within which a major per person change is notified (excluding infants) More than 56 days NIL 56 - 29 days Ł 10 28 - 14 days Ł 25 Less than 14 days Ł 40 Important note: Compensation will not be payable and we will not otherwise be liable to you if we are forced to cancel, delay, curtail, or in any way change your holiday as a result of "force majeure". In these Booking Conditions, "force majeure" means War, or threat of War, terrorist activity, riots or civil strife, industrial disputes, natural or nuclear disasters, fire, or adverse weather conditions, and all similar events outside our control which prevent or affect the performance or prompt performance of our contractual obligations. 6. If you change your holiday If you need to change any details of your holiday (e.g. transfer to a different accommodation or departure date), we will do our best to help. We will charge an amendment fee of Ł20 per amendment (maximum Ł60 per booking), to cover administration charges, except where otherwise stated. Any changes within 60 days of departure will be deemed to be a cancellation and cancellation charges as set out in clause 8 will apply. Name changes will be accepted at a charge of Ł20.00 per change if made more than 60 days before departure, and Ł40 per change if made between 60 days and 15 days before departure. We regret we cannot change names less than 14 days before departure and any request for such a change will be treated as a cancellation by you, in which event the cancellation charges set out in Clause 8 will apply. These charges are all additional to any penalties the airlines will charge us to make any changes. We further regret we cannot accept requests to change the names of all party members without levying the appropriate cancellation charges, unless all such party members are prevented from travelling, in which case the amendment charges set out above will be payable. If you change all details of your holiday at any time, (i.e. departure date, accommodation and resort, this will be treated as a cancellation and subsequently a new booking. A new final confirmation will be sent showing the new details as appropriate, and cancellation charges. All alterations are effective only on the date when the company received written instructions. 7. If we cancel your holiday We reserve the right in any circumstances to cancel your holiday. In this event, we will refund all monies paid to us or offer an alternative available holiday of comparable standard. However, in no case will your holiday be cancelled less than 30 days before the scheduled departure date, except for reasons of a "force majeure" (see Important note above). In either case we have no liability to you for the loss of opportunity to take your holiday. Very rarely, we may be forced to curtail your holiday after the date of departure where circumstances amounting to "force majeure" (as described in Important note above) occur. In this very unusual situation, we regret we cannot make any refunds or be responsible for any costs or expenses you may incur as a result. 8. If you cancel your holiday Should you, or any member of your party, wish to cancel your holiday, immediate notice in writing by the person signing the Booking form must be sent to us. Such notice of cancellation is only effective when received by us and, to avoid extra costs, should be sent by registered mail. The scale of cancellation charges that will be levied are as follows: If cancelled: Penalty: 61 days or more before departure Deposit forfeit plus any penalties for airline/cruise/special hotel cancellation Between 60 & 31 days before departure 50% of tour cost plus any penalties for airline/cruise /special hotel cancellation 30 days or less before departure 100% tour cost plus all airline and cruise costs Insurance premiums and amendment charges are not refundable in the event of your cancelling. N.B. If one or more members of your party cancel, the cost to remaining members may increase to take into account room occupancy. 9. Brochure descriptions The descriptions of resorts, accommodation, facilities and amenities are based on inspections made many months before you go on holiday. Accordingly, they are descriptions of what exists at the time of inspection. If we are informed of any changes then we will, where possible, advise you prior to departure. There may be occasions, especially in low season when certain facilities such as bars, sports facilities, etc, pools may not be available. 10. Airport taxes, Passport, Visas and Inoculations Local airport taxes, passport and visa fees are not included in the cost. Valid passport is required for travel in the country of destination, and a visa may also be needed. Please check with your travel consultant if you need a visa to enter the country/countries you will visit. Your passport also needs to be valid at least 6 months after your return date from trip. Vaccinations may also be required, especially if traveling to rural areas or the Amazon region. Please check with your local doctor. It is your sole responsibility to make sure that you comply with all passport, visa and vaccination requirements. Yampu Tours & Travel Limited assumes no responsibility if client is refused boarding of a plane or entry into a country. Yampu Tours & Travel Limited Responsibilities 1. Does Yampu Tours & Travel Limited accept responsibility for the quality of my holiday? Yes, subject to paragraph 2 below, we shall accept responsibility if the services that we are contractually bound to provide prove deficient or not of a reasonable standard, or if you suffer loss or damage (other than death, personal injury or illness), as a result of the acts and/or defaults of our employees, agents, subcontractors and/or suppliers. In all cases, except where personal injury, illness or death results (dealt with below), our liability under this paragraph is however limited to the holiday price (excluding insurance premiums and amendment charges), of the persons affected in total. In addition, where services are provided by any air or sea carrier, our obligations are limited as if we were carriers within the appropriate international conventions. 2. Will Yampu Tours & Travel Limited be responsible if I suffer personal injury etc. during my holiday? If, as a result of any failure to perform, or improper performance of any part of your contract with us by any of our employees, agents, suppliers or subcontractors, you or any member of your party suffers death, personal injury or illness, we shall accept responsibility providing they were, at the time, acting within the scope or course of their employment, except where the failure to perform or improper performance was due to: a) Your own acts and/or defaults, or b) Those of a third party not connected with the provision of your holiday and which were unforeseeable or unavoidable, or c) An event which either ourselves or the supplier of the service(s) in question could not have foreseen or forestalled even with all due care. In addition, in the case of air, sea and rail carriers, and hotel keepers, our liability is limited as if we were carriers/ hotel keepers under the appropriate international conventions. In return for this acceptance of responsibility, it is a condition of the contract that you comply with the following requirements: 1. You notify us of your claim in writing within 28 days of the scheduled date of return from your holiday. 2. You agree to assign to ourselves or our insurers any rights you have against any third party relating to the claim. 3. You agree to give us your full co-operation if either ourselves or our insurers wish to enforce any rights against the third party in respect of your claim Your obligations It is your responsibility to arrive at stated departure places on time. Any loss or damage which you suffer through failure to do so lies with you. Our clients book on the basis that they agree to abide by all reasonable directions given to them in connection with their holiday. We reserve the right to terminate the holiday of any client, without notice, whose conduct or behaviour is disruptive or which affects the enjoyment of other holidaymakers. We shall not accept liability for any extra costs incurred by them as a result of our doing so. Aircraft captains have the right to refuse boarding to any person who, to his absolute discretion, is unacceptable under the influence of alcohol or drugs. If for this reason you are denied boarding on your outward flight, we reserve the right to treat this as a cancellation and cancellation charges will be levied. 4. If you have a complaint If you have a complaint about your holiday, please inform your Yampu Tours & Travel Limited representative immediately, who will try and resolve the problem on the spot. (We cannot begin to resolve problems unless we know they exist!) However, if it cannot be resolved in the resort or country of destination, you should make a specific note of the complaint on the evaluation form is that handed to you locally. Please ask for a copy of the evaluation form. If you fail to report such incidents in writing at the resort or country of destination, Yampu Tours & Travel Limited cannot consider your complaint valid. On your return to the UK, you should write to our office within 28 days of return. 5. Miscellaneous The accommodation provided is for use of those passengers shown on the final invoice and confirmed by us. Subletting, sharing or assignment is prohibited, and will result in you been evicted from your booked premises

Yampu Privacy Policy

At Yampu, we take your privacy very seriously. What follows is our privacy policy, which explains how we collect, use and safeguard the personal information that you supply to us through our website, e-mail or fax. Yampu will not share any of your personal information with any third party other than as outlined in this privacy policy. What Information Do We Collect? When you visit our websites, you may be asked to fill out one or more forms. The form may contain your name, e-mail address, telephone and address. None of this information will be shared with any third party. We will not request your credit card information via our website or via e-mail. We may use cookies so that next time you visit our site the information will be stored in your browser. We do not use cookies to identify specific users for marketing purposes, and we do not use cookies to track your movements after leaving our websites. Most web browsers allow you to turn off cookies; however, turning off cookies will limit your use of our websites. How We Use Your Personal Information We may your personal information in the following ways: To provide you with the information you request about our products To send you e-mail updates and newsletters To confirm your bookings If you do not want Yampu to contact you in the future, please let us know by sending an e-mail to our privacy officer at privacy@Yampu.com. Some of the personal information we collect is shared with our local partners who are directly involved in the operation of your trip. We will only provide them with the necessary information for the proper and successful operation of your trip. Our Security and Storage Measures At Yampu, we are committed to maintaining the integrity and security of your personal information. We will only receive booking forms with your credit card information via a secure fax line, and the file is properly secured by management under lock.

Yampu Tours (Yampu) is registered with the City and State of New York and with the Better Business Bureau of New York.

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