Stephanie Rudolph was my agent for a recent trip to South America and she was wonderful, again. She also arranged a southern Africa trip for us that went very well. She was very patient with my initial indecision regarding what I wanted to do and see and with the budget I gave her. My many questions were quickly addressed. The trip itself went very smoothly with very minimal exceptions. After the vacation, she made sure I was reimbursed for meal paid and not taken and for an airline extra charge for baggage. Once again, an excellent job of getting me to what I wanted to do and see in the 5 countries I visited.